Introduction

The processing of personal data by Symeonides Fashion House Limited is subject to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

The Website Privacy Policy (the “Policy”) set out below governs the protection and processing of Users personal data that is collected or submitted by using the website www.symeonidesfashion.com (the “Website”).

The Policy also explains the reason for the processing of your personal data, the way Symeonides Fashion, handles and ensures protection of all personal data provided, how that information is used and what rights you have in relation to your personal data. It also specifies the contact details of the responsible Data Controller with whom you may exercise your rights and the Data Protection Officer.

  • Use of this Website 

Any person (the “User”) may use the Website in order to Register a User Account and order products online in accordance with our terms and conditions for purchasing products. We will use your information to be able Register your Account and handle any of your purchases on the Website and future purchases on the Website.

We will also use information you share on the website for the purpose of social interaction as specified in this Privacy Policy. 

 

  • Identity of the data controller 

The controller of the processing operation is Symeonides Fashion House Ltd (“Symeonides Fashion”) a company registered under the laws of Cyprus.

 

  • Purpose 

The purpose of collecting and handling the information you submit for Registering a User Account is to enable you to place an order for our products online, to enable us to process your order, to enable us to deliver your products, assist you with future purchases made from the website and communicate with you when you interact with us. 

Symeonides Fashion processes all information in a consistent way and in line with Regulation (EU) 2016/679.

Your personal data will not be used for an automated decision-making including profiling. 

 

  • Grounds for lawful processing 

We require the information used for Registering a User Account with us for the purposes of registering you as a Client in order to allow you to use the Website’s online purchasing services. This is done both in reliance to our contract (i.e. to register an account) and also to safeguard our legitimate interests by enabling us to contact you and perform our further contractual obligations with you such as delivery of the products to you.

Personal data relating to the purchase of our products are processed for the performance of a contract to which the data subject is a party or will become a party, namely, the contract of sale which is governed by our Terms and Conditions of Sale. 

Personal data relating to preferences which we collect after the purchase are collected for the purposes of assisting you with future online purchases from our website.

Personal data relating to social interaction with us will be used in order to communicate with you.

The above processing takes place in accordance with Articles 6(b) and 6(f) of Regulation (EU) 2016/679.  

  • Information collected 

Registering an Account

To Register a User Account on the Website we will require you to provide your email address and your preferred username and password. 

Placing an Order 

To place an order on the Website as a registered user, in addition to the information collected upon registering an account, we will also collect the following information: name and surname, company name (optional), mailing address, delivery address (if it differs from the mailing address), telephone number (landline and/or mobile phone), email address, loyalty card number (if applicable), your age/date of birth, your gender, your communication and marketing preferences, delivery instructions (if applicable), details of the products ordered, pricing and total cost of the order, preferences regarding place and date/time for delivery of the products, delivery charges (if applicable) preferences regarding place and date/time for store collection of the products, and the payment method details. 

To place an order on the Website as a Guest User without registering an account, we will collect the same information as above. 

Delivery of Orders

If you have specified that you require delivery of the order to your address, then upon delivery you will be required to relevant delivery form, which will be submit to a member of our staff by hand, which will include the following information, date and time of delivery

Returning products – Cancelling an order – Uncollected/Undelivered Orders

In order for us to facilitate the return of products as described in the Terms and Conditions, it is necessary for you to fill out and submit to us the relevant form in which you will provide the relevant information regarding the products to be returned and the reason for the return. Upon our acceptance of your request to return products or to cancel an order, we will inform you via email and by telephone and you will be entitled to a refund. In the event of a return of products, or cancellation of an order, or in the event that you fail to collect the ordered items from the store or in the event that delivery of the products to the specified address is not effected, in order to facilitate a refund by means of a transfer to your bank account, it will be necessary for us to share some of your information, such as your name and surname, bank account details, details regarding the order, and the transfer amount, with our banking institution and the service provider who facilitates payments.  

 

Navigation of the Website 

We will also register your online browsing activities and previous purchases and orders as well as interests, preferences and feedback when you take part in any survey provided that in such case you choose to provide your personal details. 

Correspondence and Communication

We will use your contact details to let you know by telephone and/or by email, when your order is ready for collection, to arrange a date and time for delivery, in the event that an item is out of stock, in the event that you have chosen to return products or to cancel an order, or for the purposes of a refund.

We will use information such as your correspondence and communications with M&S and other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed, Instagram or public Facebook page).Handling an account registration or an order for products on the website, does not require processing of special categories of personal data, as defined in Article 9 of Regulation (EU) 2016/679. 

 

 

 

  • Storage and security 

The personal information collected, and all other relevant information are stored in the Servers/Computers of Symeonides Fashion House Limited. 

In order to protect the personal data being processed, Symeonides Fashion has put in place a number of technical and organisational measures. Technical measures include appropriate actions to address online security, risk of data loss, alteration of data or unauthorised access, taking into consideration the risk presented by both the processing itself and the nature of the personal data being processed. Organisational measures include restricting access to the personal data solely to authorised persons with a legitimate need to know for the purposes of this processing operation. 

 

  • Who has access to your information? 

Access to the processed personal data is provided to Symeonides Fashion’s staff responsible for carrying out this processing operation and to authorised staff according to the ‘need to know’ principle. Such staff are bound by statutory confidentiality obligations, and where required, by additional confidentiality agreements.

Within our staff, internal access to the personal information collected is granted only through a user ID and password.

The information collected is not accessible to the public.

The personal information we collect will not be given to any third party. 

 

  • For how long is the information kept?  
  • Symeonides Fashion only keeps your personal data for the time necessary to fulfil the purpose of collection or further processing. Your personal data/information will be erased seven (7) years after closure of your account, provided that you have no pending order for products and provided that there are no pending financial matters between yourself and the company in relation to an order, unless it is necessary to retain the data based on a legal obligation or a Court Order, or for the purpose of using the data in a pending or threatened dispute in Court or otherwise, between the customer and the company. What are your rights and how can you exercise them?  

You have specific rights as a ‘data subject’ under Chapter III (Articles 12-23) of Regulation (EU) 2016/679, in particular the right to access your personal data and to rectify them in case your personal data is inaccurate or incomplete. Under certain conditions, you have the right to erase your personal data, to restrict the processing of your personal data, and the right to data portability. You further have the right to object to the processing of your personal data.

If you have consented to the processing of certain parts of your personal data, you can withdraw your consent at any time by notifying the Data Controller. The withdrawal will not affect the lawfulness of the processing carried out before you have withdrawn the consent. 

You have partial direct access to the information stored on the website and linked to your User Account, for example your username, password, name and surname, age/date of birth, gender, telephone number, billing and delivery addresses etc., which you can update and rectify on your own.

For all other information which you are not able to update and rectify on your own through the website, if you wish to exercise your right to rectification or any other right as a data subject, you can contact our Data Protection Officer by email, using the contact details given below.. 

Any request for access to personal data will be handled within one month. Any other request will be addressed within 15 working days.  

  • Contact information 

If you have any question or concern relating to the processing of your personal data or a request thereon, please contact us, either by email to info@symeonides.eu  or by letter addressed to Symeonides Fashion House Limited at Yiannou Kranidioti 168, 2235 Latsia, Nicosia, Cyprus or by fax at 22480680. You can also call us at 22740740.

You can also contact our Data Protection Officer, D. Hadjinestoros & Co LLC, e-mail address: dataprotection@dhadjinestoros.com, with regard to issues related to the processing of your personal data under Regulation (EU) 2016/679. 

  • Remedies with regard to the processing of personal data 

Complaints related to the processing of personal data by Symeonides Fashion House Limited can also be addressed to the Office of the Commissioner for Personal Data Protection who is responsible for monitoring and ensuring the application of the provisions of Regulation (EU) 2016/679 and any other EU act or Law in Cyprus relating to the protection of the fundamental rights and freedoms of natural persons with regard to the processing of personal data.  

The Office of the Commissioner for the protection of personal data can be contacted using the following: Address: Iasonos 1, 1082 Nicosia Cyprus or P.O.Box 23378, 1682 Nicosia Cyprus. Telephone: +357 22818456 Fax: +357 22304565 Email: commissioner@dataprotection.gov.cy.

COOKIE POLICY

Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.  

What are cookies?

Like most websites, M&S websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere. 

Information Collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. M&S can use cookies to monitor your browsing and purchasing behaviour. 

How are cookies managed?

The cookies stored on your computer or other device when you access our websites are designed by:

  • M&S, or on behalf of M&S, and are necessary to enable you to a make purchases on our website;
  • third parties who participate with us in marketing programmes; and
  • third parties who broadcast web banner advertisements on behalf of M&S. 

What are cookies used for?

The main purposes for which cookies are used are: –

  1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
  2. For M&S to market to you, particularly web banner advertisements and targeted updates.
  3. To enable M&S to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
  4. To enable M&S to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties. 

Cookies we use:

Cookie

Type of Cookie

Purpose

Data Sharing

Google GA Audiences

Site Analytics

These cookies are used to collect data on the activities of Users of the website, in order to create the right audience – specific user groups – for remarketing campaigns and to boost the purchasing process.

Data is shared with doubleclickbygoogle.com. For more information, please refer to Google’s Data Protection Policy:    //policies.google.com/privacy

WishList

Necessary

The use of the wishlist cookie provides the functionality of storing a collection of desired products of customers who have expressed interest without direct intention to purchase through their account.

No data is shared

Google Tag Manager

Strictly Necessary

The use of these cookies allows the collection of information regarding the use of specific tags that have been added to the website in order to integrate advertising material.

Data is shared with doubleclickbygoogle.com. For more information, please refer to Google’s Data Protection Policy:    //policies.google.com/privacy

Google Analytics

Site Analytics

The use of these cookies allows the collection of data for the analysis of the use of the Symeonides website, in order to better understand the visitors of our website, to improve the website, the products, the services and the efforts for our promotional activities.

Data is shared with doubleclickbygoogle.com. For more information, please refer to Google’s Data Protection Policy:    //policies.google.com/privacy

Facebook Connect

Social Media

These cookies are used when a user chooses to access Symeonides’ Facebook page via Facebook Connect, allowing the site to retrieve user information provided on Facebook, including their full name and other relevant profile information.

Data is shared with facebook.com For more information, please refer to Facebook’s Privacy Policy: //www.facebook.com/policy.php

 

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under “Privacy and security,” click “Content settings”.
  3. Click “Cookies” 

For Safari:

  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data” 

For Mozilla firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options 

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

 What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.