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About Marks & Spencer

Symeonides Fashion House Ltd. is the official franchisee for all Marks & Spencer stores in Limassol, Larnaca, Paralimni and Paphos.

A leading brand in Cyprus, well-known and loved by millions across the world, M&S offers high quality fashion for the whole family, award-winning food and stylish homeware.

With over 55 years in the market, Symeonides Fashion House Ltd. currently operates 9 M&S physical stores in Cyprus, 2 in Limassol, 3 in Larnaca, 2 in Paphos and 2 in Paralimni, as well as the online shopping site (click here), offering the local catalogue in Fashion and Home, as well as a large range of M&S Food (frozen & cupboard).

The company currently employs more than 250 people and through their passion and dedication consistently ensure all customers have the best options in quality & price, making Marks & Spencer Cyprus and industry leader and a destination for smart shoppers

Interested in joining our ever-growing team? Send your cv to hr@symeonides.eu

By email: click here (symeonidesonline@symeonides.eu)
Our customer service line +35722740666 is open 8am – 4pm, 5 days a week (Mon – Fri).
Please note that our team are fluent in English and Greek for your better service

By post:
Symeonides Fashion House
168 Yiannou Kranidioti Street
2235, Latsia
Nicosia
Cyprus

Payment and Offers

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, Diners Club International, Union Pay, JCB).

Can I pay using a gift card?

We currently accept payment from M&S Symeonides e-gift cards, that can be redeemed only on our online site.

If you have a valid e-gift card code, it can be applied at the cart/ shopping bag phase, or alternatively at the checkout stage, at the top of the page.

Our physical gift cards can only be used in any store in Limassol, Larnaca, Paralimni and Paphos.

To see our e-gift card terms and conditions, please click here

Is it safe to enter my payment details online?

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them.

When will you take payment for my order?

If you used your debit or credit card, payment will be authorised when you submit your order.

How will my transaction show on my payment?

Your transaction will appear as ‘www.symeonidesfashion.com’ on your card or bank statement

How do I apply a promotional code to my order?

  • Go to your shopping bag
  • Type the promotional code into the ‘Have a coupon / eGift card code?’ and click ‘Apply’
  • Your discount should appear in the order summary box and the estimated total should change

Note that promotional codes can only be used once

ENJOY 10% OFF YOUR FIRST ORDER

Receive 10% off on your first order sitewide when you sign up to receive our emails. Offer is subject to availability and for a limited time only at www.symeonidesfashion.com only. Cannot be used in conjunction with any other promotion, offer or discount code. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

BUY 6 GET 1 FREE (WINES & SPIRITS)

Get the cheapest one free. Receive the 7th alcoholic beverage free of charge (the discount is automatically in your basket). You can mix and match wines and spirits, according to your preferences. Cannot be used in conjunction with any other promotion, offer or discount code. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

3 FOR 4 IN BEAUTY – SELECTED LINES

Get 4 for 3 on selected beauty when purchased in one transaction at www.symeonidesfashion.com  and in selected stores. Eligible for the offer is the Floral Range, and Nature’s Ingredients range. Offer is subject to availability and for a limited time only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

BRA 2 FOR €32

Get 2 bras for €32 on selected women’s single-medium support bras when purchased in one transaction at www.symeonidesfashion.com and in selected stores. Offer is subject to availability and for a limited time only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

Size Guides

There are links to the size guides on product pages. You can also find links to all product size guide below:

Returns & Refunds

You can return your items purchased online within 35 days of receipt of your order for a full refund (excluding any delivery cost of your order) to the original payment method used, for free at selected M&S stores in Limassol, Larnaca, Paphos and Paralimni, along with the filled returns form, and the sales receipt. Items purchased online cannot be exchanged with any other items.

Alternatively, you can send the package with the completed form via courier to: Symeonides Fashion House, 168 Yiannou Kranidioti Street, 2235, Latsia, Nicosia (delivery charges apply).

You must ensure the items along with the filled returns form are received by us within 35 days of receipt of your order, otherwise your refund may be refused.

To begin the return process:

To download the returns form, click here

Important information:

  • Only products that are in a saleable condition in their original packaging and with their tags in place can be returned.
  • Our returns policy does not affect your legal or statutory rights in any way, e.g. your right to return items which are faulty or not as described.
  • We may change our returns policy from time to time.
  • The following products are excluded from our returns policy: Food products, food gifts, hampers, wine, beauty products, toiletries, bra accessories, toiletries, face coverings, gift cards, earrings, swimwear*, duvets*, pillows*, mattress protectors*, and any products with a seal, where the seal is broken cannot be returned.

*These products can only be returned under our returns policy if they are unopened and have their security or hygiene seal intact.

How and when will I receive a refund?

We aim to process all refunds as quickly as possible. Once we receive your parcel, we will process your refund within 14 days of receipt of the products to our warehouse, or store. Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item which we have received back.

If you are due a refund, we will refund the money to the same method used to pay for your purchase.

The refund process time includes the time it takes for us to receive your item(s) back, process them with all the necessary checks as well as your bank’s processing time.

I have a faulty or wrong item. How do I return it?

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied you must inform us (by post, phone or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. In the case of damaged or incorrectly supplied goods, we will offer you a refund.

To return a faulty or incorrectly supplied item please complete the returns form and return it with the item, for free at selected M&S stores in Limassol, Larnaca, Paphos and Paralimni.

Alternatively, you can return your items, along with the filled returns form, via courier.

Orders & Delivery

Do I have to open an account to place an order?

This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.

How to buy?

To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear, Homeware or Food Hall and then the product type (e.g.: tops, trousers, dresses etc.).

Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.

Once in checkout, you can choose to sign-in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment method is by credit/ debit cards (all major holders). Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.

Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further dispatch order when your item(s) have been dispatched.

How can I send an order to Nicosia?

We are unable to fulfil orders with delivery address Nicosia, or by billing addresses from Nicosia. For these order fulfilments, please visit www.marksandspencer.com/cy

Where is my order?

Alternatively, you can click on ‘sign in’ (or on your name if you have already signed in) and in your dashboard, you will be able to access your current status of new orders

You will need to input your order ID number that was given after order confirmation, along with the e-mail that was used during checkout.

Will I get confirmation of my order?

Once your order has been placed, you’ll see an order confirmation screen detailing what you have purchased, the final cost, and your selected delivery method. At the same time, you will also be sent a confirmation by email restating your purchase details for your records.

Can I collect Marks & Spencer loyalty points for online purchases?

Yes, Marks & Spencer Loyalty program members can collect points from their online purchases. The points will be added to members’ accounts upon completion of their order.

To collect points online, you must insert either of the following data in the respective field during the checkout phase and before placing an order: a) a valid M&S loyalty card number or b) the valid phone number registered to the account member’s M&S Loyalty card.

We are unable to add loyalty points to your loyalty scheme account from previous online transactions, so please ensure you have inserted your loyalty scheme number before placing your online order.

Currently, points can be redeemed only by your physical presence at the stores.

How can I change the delivery address for my order?

If you’d like to change your delivery address, please contact customer service team +35722740666 for better service. If we have already started to prepare your order for shipment, we can no longer make amendments. In this instance, we will try our best to attempt delivery to your requested address.

How can I cancel my order?

  • Sign into your account.
  • Click on ‘My account’ at the top of your page and navigate to ‘Refund/Cancellations’.
  • Click Add New
  • Find your order from the order history list.
  • Click ‘Cancel this order’.

Alternatively, if you’ve placed your order as a guest

  • Click ‘Where’s my order’ at the bottom of our page. Enter your order number and the email was used for the order to view your order details.
  • On your order details, click the ‘Cancel this order’ option.
  • Otherwise contact M&S Customer Services

What are your delivery options?

We deliver only to selected postal codes in the areas of Limassol, Larnaca, Paphos and Paralimni, from Monday – Friday (08:00 – 16:00)

STORE COLLECTION 4-5 working days

  • FREE for all orders

To locate the click & collect stores, please visit our store finder

Note: Click and Collect for frozen food is not available for Kings Avenue Mall Paphos

HOME DELIVERY 4-5 working days

  • €5.00
  • FREE when you spend over €30.00

You will be able to see the delivery charge in the order page when you place your order

Track your order

Alternatively, you can click on ‘sign in’ (or on your name if you have already signed in) and in your dashboard, you will be able to access your current status of new orders

  • Guest customers can check an order by clicking here. You will need to input your order ID number that was given after order confirmation, along with the e-mail that was used during checkout.

Can I deliver to BFPO address?

We are unable to deliver to BFPO addresses

What happens if I am not home during delivery, or if I do not collect my order from the store?

We will inform you of the estimated date for delivery of your order or available collection date from store via e-mail or phone. If you are unable to receive/collect your order within the mentioned timeframe, you should contact customer service at +35722740666. Orders which have not been delivered to designated address due to customer absence or have not been collected from the stores within 7 days from order confirmation will be considered cancelled and a refund will be provided to the client except for goods which are liable to deteriorate or expire rapidly (e.g. food)

How do I know when my order is ready to collect from store?

You will receive an email when your order is available for collection in your selected store. Your order will be available to collect from midday that day. We will keep hold of it for up to 7 days.

What details are required when collecting my order from store?

You will need to provide the order number when collecting your order.

Gift Cards & e-gift Cards FAQs

M&S gift cards and e-gift cards are valid for 24 months and can be loaded with up to €200 and used to pay for most things online and in-store (Limassol, Larnaca, Paralimni & Paphos). When you’ve finished shopping, select ‘Pay by gift card/reward voucher’ at the checkout.

Gift cards are physical cards, that can be currently used for our physical stores only. You can buy physical gifts cards online at www.symeonidesfashion.com or in-stores.

E-Gift cards can be only purchased online, and can only be redeemed online at www.symeonidesfashion.com

You can use your gift card/ e-gift card to buy most things online and in-store. There are a few exceptions though:

  • M&S gift cards/ e-gift cards

Sorry, we can’t give you cash for your gift card balance. Gift cards cannot be returned or refunded.

Sorry, we do not accept gift cards from other countries, or gift cards issued in Nicosia. However, we do accept Gift Vouchers.

Once the balance has been spent in-stores, our cashiers will take the card to be voided properly.

Please look after your gift card, because we cannot accept liability for lost, stolen or damaged cards.

If your gift card was bought in-store or online, you’ll find the balance on the gift receipt that came with your card. Alternatively, your gift card can be scanned at the till in-store to review balance.

If it is an e-gift card, you can find your balance in your account dashboard (click here). You can also review the e-gift card code, available balance and expiry date

Gift cards and e-gift cards are valid for 24 months from the issue date.

Gift cards:

Gift cards are credit card-sized cards which can be loaded with a value between €1 and €200, to spend in-stores (Limassol, Larnaca, Paralimni & Paphos). They are valid for 24 months from issue date. They can be purchased in-store or ordered online and sent directly to your recipient as a gift. Gift cards can be used as part or full payment in-stores by presenting and using the physical card.

E-Gift Cards:

E-gift cards are an electronic version of our gift cards which can be loaded with a value between €1 and €200, to spend online only. They are valid for 24 months from issue date. They can be ordered online to be sent directly to your recipient as a gift, or to yourself – all you need is a valid email address. E-gift cards can be used as part of full payment online, using the card number at checkout.

Gift Vouchers:

Gift Vouchers are paper vouchers in Euro denominations of €20, €10 and €5 and can only be used in store using the bar code. Gift Vouchers are no longer issued, however are still redeemable.

For the eGift cards & physical gift card terms and conditions, click here

Stores

To locate the M&S stores operated by Symeonides Fashion House, visit our store finder by clicking here

Technical Information

The website’s privacy policy is located here

The M&S website (www.symeonidesfashion.com) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behavior.

By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

The website’s cookies policy is located here

The website’s terms & Conditions are located here